Businesses that need voice, chat, and video conferencing services rely on SIP trunking technology. Interestingly, many businesses use this technology, but they don’t realize it. Because the technology continues to grow, it could become a $35.5 billion industry by 2030. Knowing what it helps business leaders understand how they can use this technology to their benefit.
What is SIP Trunking?
Session Initiation Protocol or SIP trunks use the internet to send several communication channels through one service. This service uses IP-enabled Private Branch Exchange (PBX) technology that becomes a private network to expand phone features businesses use the most. This technology creates virtual phone lines so users can contact anyone around the world who has a phone number.
Terms Related to SIP
Several technologies rely on SIP trunking. One of those terms is VoIP or Voice over Internet Protocol. SIP and VoIP are different technologies, as VoIP refers to phone calls conducted over the internet. SIP Is a part of VoIP, but VoIP is not a part of SIP.
Other terms connected to SIP include Voice Codecs – the technology that makes voice signals into digital transmission. After the codes reach the receiver, the digital technology turns it back into a voice. This technology enables VoIP.
SIP Carriers and Call Quality
Businesses need communication systems with exceptional audio quality. Fortunately, the digital aspects of SIP and VoIP deliver superior quality. Businesses should turn to Tier-1 carriers for the best quality and reliability. Tier-1 carriers are independent networks. Tier-2 carriers rely on Tier-1 network infrastructure, so they cannot provide the same reliability as a Tier-1 carrier. It can be risky to choose a Tier-2 provider, simply because they cannot control the quality of their infrastructure.
Your business’s router makes a difference in the call quality. Businesses can improve their quality of service by setting the router to choose calls over data. Your business will not suffer from little blips in data, but it will suffer if the data takes precedence over phone calls. You can enable this service by choosing the QoS setting on your router.
The QoS setting might slow downloads or videos, but it will prioritize bandwidth to phone calls. Your phone calls will get the attention they deserve when you set your router correctly.
Benefits of SIP
When you choose SIP, you get several benefits. You’ll be able to access several benefits like instant messaging, video, and network consolidation. SIP provides interoperability, so you can customize the services to fit your business’s needs. You’ll also be able to access real-time data to improve your business practices and learn what strategies help your business.
SIP also provides exceptional data protection so your customers can trust you will keep their data safe. Many SIP providers stop hackers in their tracks so you don’t have to worry about malware and fraud. Flexible SIP providers also work seamlessly with any internet provider, so you don’t have to worry about making major changes to your business’s network.