Most businesses today are heavily reliant on IT and without everything working satisfactorily throughout the day a problem with your server or a software issue could soon start to get very costly in terms of lost revenue and productivity.
The conundrum is whether it is more cost-effective to outsource your IT services requirements and have help available whenever you need it or invest in building an in-house team that offers the same level of expertise.
Here is a look at some key points to help you decide whether you manage your IT requirements in-house or outsource.
The advantages of creating an in-house support team
The first point to consider would be whether you can justify the time and money involved in creating a team that is capable of managing all of your IT requirements within the business.
There is a little doubt that if you invest in the right sort of training and recruitment strategy you could put together an in-house team that is capable of resolving key issues and technical challenges quickly.
If you are heavily dependent on keeping all of your computer hardware and software running 24/7 it is plausible that you could justify the initial and ongoing expenditure required to put together a quality IT support team.
If you are a large company with plenty of cash resources at your disposal it could be argued that an in-house support team is the best way to go, in terms of long-term planning.
However, if you are a small business the cost of keeping your IT requirements in-house could prove to be prohibitive.
The case for outsourcing
The fundamental barrier to having an in-house IT support team is mainly cost.
Creating an in-house team will require a substantial financial investment when you consider the costs involved with recruiting, training, and supporting staff employed in this role, not to mention the money required to acquire all of the equipment needed to allow them to do their job.
Salaries for IT specialists don’t come cheap and that can have an impact on your bottom line if you have to pay top money to get the right person.
When you outsource your IT needs you will gain access to the same level of expertise but the advantage will be that you are only going to be paying a pro-rata percentage of their salary, in theory, because you don’t have them on your payroll every week, just when you need to use them.
Another important consideration is the updated knowledge. IT issues are constantly evolving and that means you will have to pay for regular courses and training if you want your in-house team to be up to date.
If you appoint an IT contractor they will be bearing the costs of that ongoing training and development in order to maintain the right standard of service.
In general terms, you may well find that outsourcing your IT needs will prove to be more cost-effective than creating an internal IT team, plus you get access to a broad spectrum of specialisms, which could prove an advantage as your business grows.