A business plan is crucial in most businesses today, particularly in the IT industry to ensure a company’s faster growth well performance.
A plan gives business owners a vision and direction for the company’s growth in the next five years. A solid plan will establish business strategies and goals, including market research and the measures to achieve them.
Business plans must also be live documents, continually updated vis-a-vis a company’s growth. This article details ways of writing business expansion plans, specifically for those rendering IT services.
IT Service Growth and Expansion Planning
Planning for the IT business involves many factors. The first is securing funds, which owners can cull from angel investors, personal savings, bank financing, or credit cards.
Loan officers will most likely look at your business plan to see if your financial goals and status are reputable. They will gauge your capacity for business operations and potential success.
As such, the essential, foremost thing to do is to be ready with the plan. One must also prepare various requirements that merit big decisions, including but not limited to the following: business name, legal structure, location, equipment, marketing materials, software, pertinent bank accounts, cards, tax registrations, and necessary business permits and licenses.
Tips for Writing Your IT Service Business Growth Plan
An IT service growth plan must include an executive summary, a company overview, and analyses of potential customers and prospective competitors.
To be a successful small business owner consider these detailed tips about what to include in your business plan, before making it big in the industry.
Write an Effective Executive Summary
While it is the last part of your plan to write, how you create it will significantly impact potential investors and influence your direction. The key is to be catchy, concise, and cohesive.
The summary must detail the type of IT business you will have. Whether you’ll engage in cloud computing, computer training, IT support, or computer repair, you must give a background o your business.
You must also include an overview of the IT industry and a description of your target customers and potential competitors. It will also be good to give snippets of your marketing strategy, highlight the leading members of management, and provide a financial plan snapshot about financial management.
This example from Penn State University shows a practical executive summary. (Source)
Provide Relevant Analyses
Your IT business plan needs several analyses, the first being industry analysis. Proper market research will help you understand your business operations, improve your strategy and knowledge of market trends, and showcase expertise.
Your industry analysis should include the following info:
- Key competitors and suppliers
- Market trends and potential market size
- Industry valuation (in dollars) and growth forecast
You also need an analysis of customer segments; it must be clear if your IT business will serve corporations, schools, or individuals. Customer analysis also includes the following:
- Psychographic and demographic data
- Potential customers’ income levels, locations, ages, and genders
Lastly, it would help if you had a competition analysis. Make sure that you have this information:
- Strengths and weaknesses of competitors
- Your competitors’ clientele
- Their IT services and pricing
IT Service Expansion Plan
Apart from the abovementioned business plan basics, an IT service plan will not be complete without expansion goals, including marketing, financial and operational information. One must also include economic measures to avoid instances like bankruptcy.
Expansion and strategic plans for IT have various benefits, including improved security (i.e., infrastructure and risk management), cost and change management plans, and decision-making processes. For example, choosing a sound CRM system can make or break an IT startup’s goals.
Below is a list of must-haves in your expansion plan.
Proper Risk and State Assessment
A detailed assessment of where your organization lies in terms of its capabilities in IT will support your operational expansion goals.
How you assess your risks and capacity helps you make well-defined goals. Your SWOT, benchmarking, and gap analysis will determine your next steps. A real-life example includes a retail organization’s discovered need for the following:
- Improved management system and IT-trained staff
- Mobile Optimization
- Further Analytics Training
Specific Objectives and Roadmap
Apart from your marketing plan detailing your product, price, promotions, and place, it would help if you defined specific initiatives (e.g., business process automation) and roadmaps and timelines for each project. Metrics for success, such as SMART, can help, including proper role delegation.
For example, a healthcare provider needs to improve their appointment process. Your IT business can develop a patient portal, but you must include specific metrics, resources, budgets, and an assigned team.
It might also be good to create a strategy development process with clear steps you can follow for your IT business design, development, and eventual delivery.
A suggested development process for IT strategy, ℅ CRM Technologies (Image Source)
Cost and Change Management
Your IT expansion plan must also consider how volatile costs and risks are. Strategic objectives must identify ways to save costs (e.g., open-source software usage versus software licensing) and measures to plan for change in case management style and goals go astray.
A real-life example includes provisions for integrating financial reporting systems into the cloud to make the business more efficient while saving unnecessary costs. Strategic planning will involve adequately testing the new tools and appropriate employee training.
Lastly, strategy is not complete without looking into finances. Ensure you have an idea of your financial statement in the coming five years, reflecting your goals and reviewing them through your cash flow statements, income statements, and balance sheets.
For IT businesses, essential factors for financial projections include the following:
- IT staff salaries
- Business insurance and taxes
- IT equipment and office supplies
- Other start-up expenses
Over time, your IT business will also move forward from beyond the business plan pages into developing new products, establishing new partnerships, and launching new marketing campaigns. However, it all has to start somewhere. Your business and strategic plans look, with great detail, into the future of your services.
Additionally, it won’t hurt if your planning documents already consider compliance regulations, talent support, and sustainability measures.